You are here: OFFICE app. - the WEB application (v.4.1.3) > Dispatching a Service Request

Dispatching Flow Chart

 

The Dispatching Process
Flow Chart The Flow
  1. Click on the Dispatch Board
  2. 'Search For:' the proper site.
    1. To start a new Request (Work Order) click the New WO.
    2. To access the Site and all related work order / equipment / Customer /Contact ? etc for the site click the Site Info.
  3. Request menu: Confirm that you have selected the correct Site: - Enter the Work Requested and click the button.
  4. Create and Dispatch: .
    1. To Dispatch a Work Order: Select an Assignee and click 'Dispatch'.
    2. To Assign Only (the work order does not get sent to the mobile device) Select an Assignee and click ' Assign Only'.
    3. Apply - send your changes to the server.
    4. Exit - Exits without saving.

Has a Work Order been issued? -- You can tell if the Work Order has been generate if a number is generated in the 'WO Number' box. --

To Dispatch an 'Assigned Only' Work Order - Open the work Order and click ' Dispatch'.

 

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